I’m spending part of this week at the 11th Annual ESCA (Electronics Supply Chain Association) Convention–a sister association of the SSPA. But don’t think I’m ignoring customer service and support. I spoke at the conference opening about my take on the supply chain industry and how it plays a key role in the Customer Loyalty [...]
Archive for October, 2007
Live from the 2007 ESCA Convention and Expo
October 30, 2007Oracle bridges CRM/SCM gap
October 29, 2007Tomorrow I’m leading a round of Innovation Tours at the 11th Annual Conference of our sister assocation, Electronics Supply Chain Association (ESCA), and I spent time this weekend finalizing the tour sheet of participating partners. All the big names in SCM (supply chain management) are there, including i2, IBM, Oracle and SAP, as well as [...]
Bomgar and LogMeIn named D&T “Rising Stars”
October 24, 2007Deloitte & Touche just announced their “Technology Fast 500″ companies for 2007, and SSPA Partners Bomgar and LogMeIn not only made the list, but they were named “Rising Stars,” a special designation for 20 companies with tremendous revenue growth. The Technology Fast 500 recognizes the 500 fastest-growing technology, media and entertainment, telecommunications and life sciences companies in the [...]
Shopping for customer service software: asking vendor references the right questions
October 24, 2007When shopping for customer support or customer relationship management (CRM) software, talking to each vendor’s customer references is a critical step in making the right decision. During the sales cycle, it is very easy to get drawn into marketing messages and swayed by demonstrations of prototype products, customized for each demonstration. Customer references are the [...]
Live from the 2007 KANA Customer Summit
October 16, 2007The 2007 KANA Customer Summit kicked off yesterday in my backyard (Downtown San Jose), with over 100 customers in attendance. The mood here is great, particularly with the event following on the heels of KANA’s pre-announcement last week of a tremendous Q3–21% revenue increase over Q2, and 23% over Q3 05. The conference content is exceptional. While [...]
Live from the 2007 Numara Software User Conference
October 8, 2007It is conference season, and after a few days at home recovering from the SSPA Services Leadership Conference in New Orleans, I was back in the Southeast this week for the 2007 Numara Software User Conference in Orlando. Numara Software has been growing by leaps and bounds, and with the acquisition of Unipress last year [...]
Live from the 2007 SSPA Fall Leadership Conference
October 2, 2007New Orleans is back, and as wild and wonderful as ever! The Big Easy is playing host this week to over 400 service and support executives at the 2007 SSPA Fall Leadership Conference, and from what I can tell (through slightly hungover eyes I must admit) everyone is having one hell of a good time.
Things [...]
Announcing the SSPA Fall 2007 Recognized Innovator Award Winners
October 2, 2007Yesterday at the SSPA Fall Leadership Conference, I announced the winners of the Fall 2007 Recognized Innovator Awards, and lead tours of the winners’ booths in the Technology Services Expo. The SSPA Recognized Innovator program identifies three new categories for each round of awards, and winners are selected by a panel of SSPA members and [...]
