I’m preparing for a webcast on February 7th, “Raising the Bar for Remote IT Support: Reach More Users, More Often,” to discuss the expanding reach of remote support. The sponsor for the webcast is LogMeIn, and we are talking about how remote support technology has moved way beyond desktop computers. This also points out a [...]
Archive for January, 2008
The Expanding Reach of Remote Support
January 28, 2008Despite mortgage crisis, Talisma finds success in Financial Services
January 23, 2008If you were to ask me which industry to avoid these days, I’d likely say financial services (FS). A slow down in purchases has been named as the reason behind quarterly earning disappointments for a while now. But as I learned last week, support technologies with a clear ROI are still selling within the FS [...]
ITIL: Not Just for Help Desks Anymore
January 9, 2008I’ve been preparing for an upcoming Webcast with Bomgar (January 24th, stay tune for registration info) entitled “The ITIL Imperative.” ITIL, the Information Technology Infrastructure Library, is a library of best practices for all phases of IT operations, including books on service delivery and service management. ITIL grew out of a UK government project in [...]
Will Wikis replace the traditional KB for Web self-service?
January 2, 2008Yes, ultimately, I think that they will.
I just wrote up my 2008 Web Self-Service trends, and I am now becoming convinced that Wikis are the new knowledgebase (KB):
“Though discussion forums dominated the Web 2.0 conversation in 2007, look for wikis to grab some of the spotlight in 2008. This easy to access, search and edit [...]
