When I had 4 people in 2 weeks confirm that companies have been shifting calls from Canadian outsourcers back to the US because the US dollar’s slide was making the costs of “near shore” outsourcing too expensive, I suspected something was brewing. And yesterday, when over 400 people registered for our SSPA Webcast entitled “Onshore [...]
Archive for March, 2008
The New Low Cost Outsourcing Location: USA?
March 26, 2008Finally, A True Collaborative SOA Ecosystem: IBM and KANA
March 17, 2008The enterprise application vendors have been touting their SOA (service oriented architecture) platforms and ecosystems for a few years now, but there was something that always bothered me: the creator of the SOA platform shouldn’t also be the provider of the applications that run on the platform. To use an example I’ve heard applied to [...]
IntelliResponse: One Right Answer for Web Self-Service Questions
March 17, 2008I receive a lot of requests for briefings from emerging customer support software vendors, and a recent request from IntelliResponse caught my attention because of this line: “Our unique competitive differentiation is our ‘One Right Answer’ approach, versus all of our competitors who utilize search based paradigms.” Because of the huge popularity of Google, many vendors [...]
Exempt or Non-Exempt, That Is The Question!
March 6, 2008Disclaimer: John Ragsdale is not qualified to give legal advice about personnel and salary issues and this post should be taken as input, not a directive. Please work with your HR professional to clarify how workplace legislation applies to your environment.
OK, glad that’s out of the way! I started my career as a tech support [...]
