The SSPA has historically not done a lot of research on outsourcing. This is definitely an area where we encourage SSPA members to collaborate and share best practices–we don’t pretend to have all the answers to the incredibly complex issues of what, where and how to outsource. As a chief service executive from one of [...]
Archive for November, 2008
Think Strategic Service Partner, Not Outsourcer
November 17, 2008Numara FootPrints 9: Increased Mobility and ITIL V3 Compliance
November 12, 2008I last blogged about Numara Software back in August 07 for the release of Numara FootPrints 8, and having just completed a briefing for Numara FootPrints 9, releasing this week, I thought it was time for an update. I’ve been a big fan of this product since I first met the Numara FootPrints team (then UniPress) [...]
Cool Consolidation 2: Amdocs acquires Changing Worlds Ltd.
November 6, 2008I just published a post regarding Oracle’s acquisition earlier this week of Tacit Software, and felt obligated to also report on another cool deal in our industry–just announced yesterday: Amdocs to acquire ChangingWorlds. You probably haven’t heard of ChangingWorlds (OK, I admit I hadn’t either), but they specialize in delivering an excellent customer experience for [...]
Cool Consolidation 1: Oracle Acquires Tacit Software
November 6, 2008Economic downturns always lead to an uptick in technology mergers and acquisitions. Small companies struggling to stay afloat as deals begin to dry up suddenly look very attractive to large vendors hoping to add some cool, innovative capabilities to their often moribund suites.
I’ve written before about the need for better internal collaboration tools. The customer [...]
