Our Technology Services World Conference ended yesterday, and we are so thrilled at the turnout (550+!!!), the excellent content, and the spirit of collaboration among the members of our three associations (SSPA, TPSA, AFSMI). I was booked solid with member 1:1 meetings and heard some new challenges (like how to introduce a culture of selling) [...]
Archive for May, 2009
TSW Day 3: Awards and Top Attended Sessions
May 7, 2009TSW Day 2: Top Attended Sessions
May 6, 2009I always think you can learn a lot from seeing what the top attended sessions are for our conferences. They show you what business problems people are trying to solve, and what topics they are most interested in in general. Here were some of the top attended breakout sessions yesterday:
It was standing room only for [...]
TSW Day 2 Recap: Technology Spending Trends
May 6, 2009Today is the final day of Technology Services World (TSW) Santa Clara. I’m amazed at the huge amount and high quality of the content in breakout sessions, and the positive buzz has been terrific. This post will provide a brief recap of what I was up to yesterday.
I gave my keynote address [...]
HP: Monitor External Conversations about Your Products
May 5, 2009Tara Bunch, VP of Global Customer Support Operations, Imaging and Printing Group, HP, gave a keynote this morning at our Technology Services World Conference about consumer support in a down economy. The fascinating part for me was how HP is leveraging Web 2.0 media to understand customer attitudes about their products and brand, and [...]
Announcing the Spring 2009 Recognized Innovator Award Winners
May 5, 2009This morning in my keynote address at our Technology Services World (TSW) event in Santa Clara, CA, I announced the winners of the Spring 2009 Recognized Innovator Awards. These awards are presented to partners of the AFSMI, SSPA, and TPSA for outstanding innovation; the categories for the awards change for each event. Winners are [...]
TSW Opening Keynote: Breakthroughs in Service Economics
May 4, 2009Technology Services World (TSW) Santa Clara opened today with a keynote address by our CEO, JB Wood, on ‘Breakthroughs in Service Economics.” This was a serious note on which to open, discussing the downward trend of service margins and the implications for the future if things don’t change.
One angle he discussed was right down [...]
TSW Registration Desk Opens: Workshops Underway
May 4, 2009I am onsite at the Santa Clara Convention Center for our Spring Technology Services World (TSW) Conference, sequestered in a sunny room for member 1:1 meetings. For all of you attending the event, I have several 1:1 slots still open so please sign up! The official open of the event is 3pm today, but many [...]
