As I just wrote about in a recent post, according to the results of my TPSA 2009 Member Technology Survey, a surprisingly large percentage of members, 16%, have approved budget for professional services automation (PSA) software in 2009. As for what product they will buy with that budget, the PSA market took an interesting turn [...]
Archive for July, 2009
NTRglobal Targets Remote Support for SMBs with NTRsupport Pro
July 23, 2009The SSPA has a large percentage of members from smaller companies–45% of members completing our benchmark are under $500 million in revenue–and these small and medium sized businesses (SMBs) have the same needs for innovative technology as larger firms. What they don’t need, as I have learned, is enterprise-sized pricing or complexity. So it is [...]
Despite economy, strong spending planned for PSA
July 15, 2009I just sent a research report to editing detailing the results of the TPSA 2009 Member Technology Survey, and thought I was share a couple of highlights here as a preview. I have written previously about the results of the SSPA survey, which showed several areas (especially Web collaboration) with strong planned spending. The results [...]
Forrester’s “An Enterprise Software Licensee’s Bill Of Rights”
July 9, 2009My former colleague at Forrester, Ray Wang, just published version 2 of his An Enterprise Software Licensee’s Bill Of Rights, based on interviews with 71 enterprise software vendors and an online poll of 101 end user companies. Ray has become one of the most quoted analysts on the globe on issues related to licensing and [...]
KANA 10: Service Experience Management Platform Released
July 1, 2009Back in the late 90s, I was working in product design for a software vendor. The product marketing/product management team was way ahead of the curve with object oriented design, and I was tasked with rolling out a new business object-based design tool to the rest of the team. I loved the concept of modeling [...]
