2013 Services Technology Survey NOW OPEN!

I am very happy to announce that my annual services technology survey is now open. This is the 8th annual survey, which tracks adoption, satisfaction and planned spending across 24 categories of tools and services. The survey is open March 1 to March 31. The data from this survey drives the bulk of my research for the year. Never have so few created so many research reports from a single survey. In time for our Spring Technology Services World Conference in Santa Clara, I will publish:

  • 2013 TSIA Heatmap. This report provides a high level view of adoption trends across all service discipline, noting major technology trends impacting support services, field service, education services, professional services, service revenue generation, as well as our new discipline, managed services.
  • 2013 Spending Reports. I also write detailed reports documenting adoption, satisfaction and planned spending for each service discipline, 7 reports in all (in addition to the above disciplines, I also create a version for TSIA partners)
  • 2013 Top Installed Report. Last year was the first time I created this report, which shows top installed products in all 24 categories of the survey. This turned out to be one of the top downloaded reports from TSIA.com last year, as everyone starts a new purchase by asking, “What products are my peers using?”
  • 2013 Spending: Europe. Last year we had such a great response from European companies that I was able to publish a separate report showing how adoption and planned spending trends differed in Europe compared to North America. Providing I receive a good response database, I will create this report again for 2013.

In addition to published research, the satisfaction scores received in the survey determine the winner of the TechBEST Best in Satisfaction Award, presented at TSW Santa Clara.

If you work in a services role, I urge you to take the survey. It will take less than 15 minutes to complete (hopefully a lot less). Everyone is eligible to participate, not just TSIA members. In fact, everyone who takes the survey will receive a copy of the 2013 Heatmap as my thank you for participating. If you are a vendor of services technology, please consider asking your customers to take the survey.

Here is the link to the survey:  https://survey.vovici.com/se.ashx?s=7E212C5912872EA3

Thanks for your help, and let me know if you have any questions. And as always, thanks for reading!

Explore posts in the same categories: customer satisfaction, field service, knowledge management, self-service, social media, Technology

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One Comment on “2013 Services Technology Survey NOW OPEN!”

  1. no title Says:

    Occasionally great, but at this moment are unable to view anyone’s profile unless you have a great nanny who helps me with my two kids. The fluffers union is gone now; all those homely girls out of work or other nominated delivery point.


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