Comments for Ragsdale’s Eye on Service http://jragsdale.wordpress.com Sat, 14 Nov 2009 07:04:30 +0000 http://wordpress.com/ hourly 1 Comment on Five WORST Practices of Customer Service by Adesh Sidhu http://jragsdale.wordpress.com/2009/11/10/five-worst-practices-of-customer-service/#comment-7583 Adesh Sidhu Sat, 14 Nov 2009 07:04:30 +0000 http://jragsdale.wordpress.com/?p=529#comment-7583 These days companies only intent is to sell and sell more. In the the whole process if customer become loyal, it will be a happy accident for them. There would be hardly any hard work to make them satisfied with services. These days companies only intent is to sell and sell more. In the the whole process if customer become loyal, it will be a happy accident for them. There would be hardly any hard work to make them satisfied with services.

]]> Comment on Five WORST Practices of Customer Service by jragsdale http://jragsdale.wordpress.com/2009/11/10/five-worst-practices-of-customer-service/#comment-7582 jragsdale Fri, 13 Nov 2009 16:08:43 +0000 http://jragsdale.wordpress.com/?p=529#comment-7582 Hi Shawn; You are probably not old enough to remember Lily Tomlin's excellent comedy act as Ernestine the Operator. This was in the pre-deregulation days of phone companies, and each region of the US was serviced by a single monopoly. Ernestine's most famous line was, "We don't care. We don't have to. We're the Phone Company." You are correct, there doesn't seem to be much reason for a monopoly to care about service. I've emailed our local consumer affairs news columnist to ask about this. I believe there are some government regulations about service quality for monopolies, but would like to find out more. I'll report back if I learn anything! Thanks for taking the time to post a reply! --John Hi Shawn;
You are probably not old enough to remember Lily Tomlin’s excellent comedy act as Ernestine the Operator. This was in the pre-deregulation days of phone companies, and each region of the US was serviced by a single monopoly.

Ernestine’s most famous line was, “We don’t care. We don’t have to. We’re the Phone Company.”

You are correct, there doesn’t seem to be much reason for a monopoly to care about service. I’ve emailed our local consumer affairs news columnist to ask about this. I believe there are some government regulations about service quality for monopolies, but would like to find out more. I’ll report back if I learn anything!

Thanks for taking the time to post a reply!

–John

]]> Comment on Five WORST Practices of Customer Service by Shawn Santos http://jragsdale.wordpress.com/2009/11/10/five-worst-practices-of-customer-service/#comment-7581 Shawn Santos Thu, 12 Nov 2009 18:43:58 +0000 http://jragsdale.wordpress.com/?p=529#comment-7581 Great post John. It is easy to see how the worst practices of customer service are ubiquitous across most industries. Ultimately, these aren't just bad service practices, they are bad people practices. Unfortunately, it looks like the utility company has a monopoly up there in the Santa Cruz mountains. It begs the question: if they are the only option available to consumers in the area, why should they bother investing in improved customer service? Do you think the company sees this as an unnecessary spend, and what can consumers do to get the treatment they deserve? Thanks again, Shawn Great post John. It is easy to see how the worst practices of customer service are ubiquitous across most industries. Ultimately, these aren’t just bad service practices, they are bad people practices.

Unfortunately, it looks like the utility company has a monopoly up there in the Santa Cruz mountains. It begs the question: if they are the only option available to consumers in the area, why should they bother investing in improved customer service? Do you think the company sees this as an unnecessary spend, and what can consumers do to get the treatment they deserve?

Thanks again,

Shawn

]]> Comment on Five WORST Practices of Customer Service by Mary Sue http://jragsdale.wordpress.com/2009/11/10/five-worst-practices-of-customer-service/#comment-7579 Mary Sue Tue, 10 Nov 2009 22:36:49 +0000 http://jragsdale.wordpress.com/?p=529#comment-7579 solar panels. spin your meter backwards. at least you won't pay for your frustration :-) solar panels. spin your meter backwards. at least you won’t pay for your frustration

:-)

]]> Comment on Bidding a fond farewell to a CRM innovator: Sarah Nunke by Anthony http://jragsdale.wordpress.com/2009/10/07/bidding-a-fond-farewell-to-a-crm-innovator-sarah-nunke/#comment-7577 Anthony Mon, 09 Nov 2009 18:56:35 +0000 http://jragsdale.wordpress.com/?p=499#comment-7577 John this is very sad news. Sarah will always be remembered and missed. I really liked your piece and will always have fond memories of Sarah, she was a real talent and a very generous person John this is very sad news. Sarah will always be remembered and missed.
I really liked your piece and will always have fond memories of Sarah, she was a real talent and a very generous person

]]> Comment on Yes, Support CAN Sell: Lessons from the B2C World by Carsten Broich http://jragsdale.wordpress.com/2009/10/14/yes-support-can-sell-lessons-from-the-b2c-world/#comment-7574 Carsten Broich Fri, 06 Nov 2009 19:21:18 +0000 http://jragsdale.wordpress.com/?p=502#comment-7574 Hey nice article ! Really interesting have a look at: www.survey.nu ! It is also a portal for b2c survey where people can get paid ! Regards Hey nice article ! Really interesting have a look at: http://www.survey.nu ! It is also a portal for b2c survey where people can get paid ! Regards

]]> Comment on A third of tech support incidents are for procedural, or “How do I?” questions by Mark http://jragsdale.wordpress.com/2009/08/06/a-third-of-tech-support-incidents-are-for-procedural-or-how-do-i-questions/#comment-7573 Mark Fri, 06 Nov 2009 11:10:14 +0000 http://jragsdale.wordpress.com/?p=472#comment-7573 Hi, I just visited your blog at "http://jragsdale.wordpress.com/2009/08/06/a-third-of-tech-support-incidents-are-for-procedural-or-how-do-i-questions/" and found an interesting one for content link exchange with my website. As your blog is relevant with mine so it would beneficial for both of us and in this way we can also increase our back links. If you also find it suitable then please let me know at- mark.jn09@gmail.com Thanks Mark Johnny Hi,
I just visited your blog at “http://jragsdale.wordpress.com/2009/08/06/a-third-of-tech-support-incidents-are-for-procedural-or-how-do-i-questions/” and found an interesting one for content link exchange with my website. As your blog is relevant with mine so it would beneficial for both of us and in this way we can also increase our back links. If you also find it suitable then please let me know at- mark.jn09@gmail.com

Thanks
Mark Johnny

]]> Comment on Meeting the needs of remote and mobile workers by Meeting the needs of remote and mobile workers « Chicago Mac/PC Support http://jragsdale.wordpress.com/2009/11/04/meeting-the-needs-of-remote-and-mobile-workers/#comment-7570 Meeting the needs of remote and mobile workers « Chicago Mac/PC Support Wed, 04 Nov 2009 16:36:39 +0000 http://jragsdale.wordpress.com/?p=531#comment-7570 [...] rundown with statistics on how to meet the growing demand for remote and mobile workforce.  Click here to read [...] [...] rundown with statistics on how to meet the growing demand for remote and mobile workforce.  Click here to read [...]

]]> Comment on SAP CRM: Momentum followed by innovation by Meeting the needs of remote and mobile workers « Ragsdale’s Eye on Service http://jragsdale.wordpress.com/2009/10/27/sap-crm-momentum-followed-by-innovation/#comment-7569 Meeting the needs of remote and mobile workers « Ragsdale’s Eye on Service Wed, 04 Nov 2009 15:28:37 +0000 http://jragsdale.wordpress.com/?p=520#comment-7569 [...] Ragsdale’s Eye on Service « SAP CRM: Momentum followed by innovation [...] [...] Ragsdale’s Eye on Service « SAP CRM: Momentum followed by innovation [...]

]]> Comment on Final Day of TSW: Top Attended Sessions by Andrew McFarland http://jragsdale.wordpress.com/2009/10/22/final-day-of-tsw-top-attended-sessions/#comment-7568 Andrew McFarland Wed, 04 Nov 2009 13:29:30 +0000 http://jragsdale.wordpress.com/?p=515#comment-7568 The Community Management chart would have been more useful if it had been done in percentages so that small and large companies could benefit from the content. The "raw number" is a far less useful barometer than the percentage. The Community Management chart would have been more useful if it had been done in percentages so that small and large companies could benefit from the content. The “raw number” is a far less useful barometer than the percentage.

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