I’m preparing for a webcast on February 7th, “Raising the Bar for Remote IT Support: Reach More Users, More Often,” to discuss the expanding reach of remote support. The sponsor for the webcast is LogMeIn, and we are talking about how remote support technology has moved way beyond desktop computers. This also points out a key selection criteria when shopping for remote support software: be sure that the solution you choose offers as much flexibility for supported platforms and devices as possible.
Standard remote control for desktops running Windows has been around for more than a decade, and while MS Windows continues to own the lion’s share of the market there are other platforms to consider. (more…)