Announcing the Winners of the Fall Recognized Innovator Awards: Green Edition

This morning during my keynote presentation at the AFSMI and SSPA Services Leadership Conference I announced the winners of the Fall 2008 Recognized Innovator Awards.  

Winners accept their awards at the Vegas event

Winners accept their awards at the Vegas event

These awards are presented to technology and service providers who have proven innovations; the categories for the awards change for each event.  For Fall 2008, I focused on Green Support, with the following three categories:

  • Innovation in Enabling Virtual Support Centers.  The winner in this category provides innovative technology to fully engage remote employees so they are not isolated; enable support management to understand the complete picture of the employee, even when they are working remotely; and identify training needs of remote engineers and/or streamline remote training delivery.
  • Innovation in Eliminating Onsite Visits.  The winner in this category provides innovative technology to remotely diagnose and resolve product or service issues, with a proven track record for reducing onsite field technician visits.
  • Innovation in Streamlining Field Service Schedules.  The winner in this category provides innovative technology to streamline the scheduling and dispatch of field resources, increasing productivity for onsite appointments and ensuring the right mix of parts and skills are included to eliminate return visits.

The winners were selected by a panel of judges consisting of AFSMI and SSPA members, as well as industry insiders.  The judges for this round of awards were:

Maria Afonso, Wolters Kluwer Health; Brad Cox, RouteSmart Technologies; Tim Curran, Wolters Kluwer Health; Jennifer Klafin, IronPort; Joe Lelievre, Kronos; Jason Walker, USInet; Jackie Wienburg, Research in Motion; Anand Chopra, nGenera; Matt Healey, IDC; Michael Israel, Ignite Service; and Esteban Kolsky, eVergance. Thanks to all of you for your help!

With no further ado, here are the winners: Virtual Support Centers

Eliminating Onsite Visits

Field Service Scheduling

Following my keynote, I led the first of 2 tours of the winner’s booths in our Technology Expo. The Innovation Tours are a great way for conference attendees to get a quick look at the latest and greatest technology for our industry, with visits to all 7 booths for a brief demo in one hour (with color commentary from me).

For the Spring 2009 Recognized Innovator Awards, the focus will be Monetizing Web 2.0, based on a previous post. If you have ideas about specific categories you’d like to see, or if you’d like to be a judge, please add a comment or shoot me an email. And as always, thanks for reading!

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One Comment on “Announcing the Winners of the Fall Recognized Innovator Awards: Green Edition”


  1. […] Eye on Service « Announcing the Winners of the Fall Recognized Innovator Awards: Green Edition Services Leadership Conference: Closing Day […]


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