Live Webcast for India: 21 Jan at 4:30pm IST
The first comment I always hear from our SSPA constituents in Asia/Pacific is: Why don’t you ever do webcasts in OUR time zone?
I’m happy to report that I will be presenting on a live webcast next Wednesday, 21 January, at 4:30 pm Indian ST. The webcast, The Strategic Role of Support: Improve Experience and Drive Revenue, is sponsored by CitrixOnline. I will talk about the importance of an excellent customer experience during a down economy, and present my findings on the actual ink between customer satisfaction, customer loyalty, and increased revenue.
Also on the webcast you will hear from Gautam Saha, Vice President-BPO and Global BU Head-TSS, HCL. HCL is launching a new business in India offering consumer support for any PC problem, a Value-Added Support model becoming very popular in North America.
Attendance is free, we will have several polling questions, and you can ask any question you like. The moderator, H.R. Shiever, MD Asia Pacific, Citrix Online, will be asking questions all along the presentations, so please take this opportunity to chime in! Here is the link to register:
I hope you take the opportunity to attend and hear from the SSPA live (for once!). Please pass this along to any India-based colleagues who may be interested. The best ammunition I can have to push for more Webcasts targeting Asia/Pac is a big turnout for this event! And thanks for your continued support of the SSPA!Best Practices, Consumer Support