Live Webcast for India: 21 Jan at 4:30pm IST

The first comment I always hear from our SSPA constituents in Asia/Pacific is: Why don’t you ever do webcasts in OUR time zone?

I’m happy to report that I will be presenting on a live webcast next Wednesday, 21 January, at 4:30 pm Indian ST. The webcast, The Strategic Role of Support: Improve Experience and Drive Revenue, is sponsored by CitrixOnline. I will talk about the importance of an excellent customer experience during a down economy, and present my findings on the actual ink between customer satisfaction, customer loyalty, and increased revenue.

Also on the webcast you will hear from Gautam Saha, Vice President-BPO and Global BU Head-TSS, HCL. HCL is launching a new business in India offering consumer support for any PC problem, a Value-Added Support model becoming very popular in North America.

Attendance is free, we will have several polling questions, and you can ask any question you like. The moderator, H.R. Shiever, MD Asia Pacific, Citrix Online, will be asking questions all along the presentations, so please take this opportunity to chime in! Here is the link to register:

I hope you take the opportunity to attend and hear from the SSPA live (for once!). Please pass this along to any India-based colleagues who may be interested. The best ammunition I can have to push for more Webcasts targeting Asia/Pac is a big turnout for this event! And thanks for your continued support of the SSPA!

Explore posts in the same categories: Best Practices, Consumer Support

2 Comments on “Live Webcast for India: 21 Jan at 4:30pm IST”

  1. R "Ray" Wang Says:

    Kudos to John for putting on an event during IST!!! Great event!


    R “Ray” Wang
    Vice President
    Forrester Research, Inc.

  2. Today, I went to the beach front with my kids. I found a sea shell
    and gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.”
    She placed the shell to her ear and screamed.
    There was a hermit crab inside and it pinched her ear.
    She never wants to go back! LoL I know this is totally off topic but I had to
    tell someone!

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