Today at the closing ceremony of our Technology Services World Conference, we announced the winners of the Fall 2009 TSIA STAR Awards. These awards are presented to outstanding service and support operations, and let me tell you, winning ain’t easy. There is a required deck of 50+ PowerPoint slides including business and customer impacts, a minimum of 3 quarters of customer satisfaction data must be presented, as well as different criteria in each category. The applications are judged by our executive board, and a call is held to discuss (and sometimes loudly debate–or maybe that’s only the calls I’m on…) applicants and to select winners.
The 2009 STAR Awards for Service Excellence winners by category are:
Service Excellence in Complex Application Support – Enterprise: EMC Corporation.
Service Excellence in Complex Application Support – SMB: Netezza Corporation.
Service Excellence in Consumer Support: McAfee, Inc.
Service Excellence in Continual Improvement: Aruba Networks.
Service Excellence in Emerging Business Support: Taleo Corporation.
Service Excellence in Innovative Support: Hewlett-Packard.
Service Excellence in Integrated Services: Oracle Corporation.
Service Excellence in Mission Critical Support – Hardware: Juniper Networks, Inc.
Service Excellence in Mission Critical Support – Software – Enterprise: Symantec Corporation.
Service Excellence in Mission Critical Support – Software – SMB: Invensys-Wonderware.
Service Excellence in Outstanding Improvement: Schlumberger Information Solutions.
Service Excellence in Partner Management: SAP AG.
In a few weeks I will be publishing a research report with the case studies behind each of these wins. These are very impressive stories, showing the very best of our industry. For more information on the award categories and past winners, see http://www.thesspa.com/starawards/index.asp.
Congratulations to all the winners!