I’m happy to report that there is a new voice of sanity in the service blogosphere, as our expert of field service operations, Michael Israel, has launched his new blog, Maintenance Matters. Michael joined TSIA last year after years of being a partner of the AFSMI. His expertise on field service operations and technology has been a huge benefit for TSIA members, especially with our new emphasis on medical technology firms–all of whom have critical field service departments.
In addition to answering member questions on field service, Michael has also been tasked with the rewrite of the benchmark survey, updating old questions and adding in missing questions to make the survey even more powerful. Another of Michael’s projects was launching our very first Maintenance Pricing Survey, and his newest blog post includes highlights from the survey. The Maintenance Pricing Report has just been published, and distributed to all participating members. The report is available for purchase by other companies.