Announcing Categories for the Spring 2010 TSIA Recognized Innovator Awards

Now in its eighth round, the Recognized Innovator Awards recognize TSIA partners for outstanding innovation in products and services. The awards will be presented at our Spring Technology Services World Conference, May 3-5 in Santa Clara.

The categories are:

  • Innovation in Knowledge Management (KM). Creating, maintaining and leveraging content to speed issue resolution and project success is not only a core process within every technical support operation, but increasingly field service and professional services are launching KM initiatives to share learnings from the field across a global operation. The Recognized Innovator in this category will provide documented case studies of how their technology and/or services are enabling service organizations to more easily publish knowledge and effectively use that knowledge to improve business results.
  • Innovation in Value-Added Services. As documented in “Complexity Avalanche,” Value-Added Services (VAS) programs enable customers to fully consume purchased products and services, helping them quickly receive full business value and speed the repurchase cycle. In addition, VAS programs are providing new revenue sources for budget-strapped service operations. The winner in this category will have documented case studies showing how their technology or services are being leveraged to boost service and support revenues through delivery of Value-Added Services.
  • Innovation in Emerging Channels. According to TSIA survey data, a quarter of TSIA support services members are leveraging video sharing sites such as YouTube to communicate with customers, and 36% are offering some level of support via micro-blogging channels such as Twitter. Support organizations are struggling to not only identify which emerging channels to support, but there is little ‘best practice’ information available on effective customer management via social media. The Recognized Innovator in this category will provide documented case studies of how their technology and/or services are enabling service organizations to meet and exceed customer expectations for support via emerging channels without breaking the bank.

One winner and one finalist will be selected in each of the three categories. Submissions will be reviewed by a panel of judges, including industry experts and technology-savvy association members.

Finalists will be publicly announced on Monday, May 3rd. On Tuesday, May 4th, I will lead two tours of the finalists’ booths in the Technology Services Expo. Winners will be announced and presented with their awards during the Service Revolutions Awards Luncheon at the conference on Wednesday, May 5th. One new award will also be presented for Best Innovation Demo, voted on by Innovation Tour attendees.

I’m now recruiting the judges panel for the awards.  If you participate, you will only judge one category, and your total time commitment is 30-45 minutes–definitely less than an hour.  If you are interested in being a judge, please email me at I will recognize the names of all judges during the awards presentation.

Thanks for reading!

Explore posts in the same categories: knowledge management, social media, Technology

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