Allocating Software Maintenance Revenue Poll–Please Weigh In!
My TSIA Research colleague, Michael Israel, is digging into how software companies internally allocate the maintenance revenue they receive from customers, and he would like to know what the common practices are among software providers. If you work for a software company, could you please take this one question poll? It is on the right hand side of his blog: Michael Israel’s Maintenance Matters.
As the majority of enterprise support companies have made the leap from cost center to profit center, some members are asking, “So, if our job is fulfilling the maintenance agreement, how come we aren’t receiving more of the maintenance revenue?” Good question. For too many years, support was on the low end of the respect pole–my days in support were in the cost center days and I was reminded by executive management on a regular basis that I was a drain on company resources. Luckily attitudes have changed, and support management now worries about profit margins…and they deserve their fair share of the profits.
Please take 1 minute and make 1 click to help us identify where we are today with this issue: http://michael.tsia.com/
Thanks for reading!