Bringing TSIA’s Social Media Message to Asia Pacific
Next week I am doing a webcast for Asia/Pacific on leveraging social media for support. The event is sponsored by TSIA Partner Citrix Online and callcentres.net, a research, consulting, analyst and online publishing company dedicated to the Australian and Asia Pacific contact center and outsourcing industries. I hope all of my readers and our TSIA corporate and community members in Asia/Pac take this opportunity to tune in to a webcast in your timezone–Thursday, 2 September at 2:00 PM Australian EST (9pm PST on Wednesday September 1).
This webcast will cover the results our TSIA Social Media Survey, and much of the information has not been previously published. This is a fascinating, and as far as I can tell, completely unique data set, so definitely worth your time to attend. During the webcast I will cover survey data as well as the top FAQ’s for social media, including:
- Adoption growth of discussion forums 2007-2010
- Which department owns social media efforts within companies?
- What social support channels are most companies using, across discussion forums, blogs, Twitter, Facebook, etc.
- How do you select the social media channels to support?
- What staffing is required for social support?
- Social media interaction volumes
- Basic support processes for handling social media channels
The moderator for the event is a leading voice in support practices in the Asia Pacific region, Dr Catriona Wallace, Managing Director of callcentres.net Pty Ltd and ACA Research. Dr Wallace is an expert in Customer Engagement and Employee Engagement and advises companies on service and employee strategies, with particular emphasis on contact center service channels. Dr Wallace has a PhD in Organisational Behaviour, which gives her great insight into consumer behavior and the impact of social media on the workplace. She is also funny as hell, so it should be an educational and entertaining webcast.
To register for the webcast, click here.
Hope to see you all online next week!customer experience, social media comment below, or link to this permanent URL from your own site.