Call for Judges: Spring 2011 Recognized Innovator Awards
It is that time again! I am building the judges panel for the Spring 2011 Recognized Innovator Awards, and I would love your help!
The categories for this round of awards are:
- Innovation in Knowledge Management (KM). Creating, maintaining and leveraging content to speed issue resolution and project success is not only a core process within every technical support operation, but increasingly other services divisions are launching KM initiatives to share learnings from the field across a global operation. The Recognized Innovator in this category will provide documented case studies of how their technology and/or services are enabling service organizations to more easily publish knowledge and effectively use that knowledge to improve business results.
- Innovation in Value-Added Services. As documented in “Complexity Avalanche,” Value-Added Services (VAS) programs enable customers to fully consume purchased products and services, helping them quickly receive full business value and speed the repurchase cycle. In addition, VAS programs are providing new revenue sources for budget-strapped service operations. The Recognized Innovator in this category will have documented case studies showing how their technology or services are being leveraged to boost service and support revenues through delivery of Value-Added Services.
- Innovation in Social Collaboration. When evaluating the impact of social media and communities on service organization, it is important to separate the hype from business value. While customer social media strategies continue to struggle for staffing and a credible ROI story, leveraging social media tools and processes to enable enterprise collaboration—between employees AND between employees and customers—has emerged as way to effectively share information across the enterprise, identifying experts on any given topic and making their expertise available to others. The Recognized Innovator in this category will have documented case studies showing how their technology or services are being used to improve the capture, sharing and consumption of ideas and expertise across employee, partner and customer communities.
Awards will be presented during the closing ceremonies of Technology Services World Santa Clara on May 4th. I will recognize the judges during the awards presentation, and judges will be listed in the published research that recaps the winners.
As a judge, you would be responsible for only one category, approximately 5-10 applications. I will provide a scoring sheet; judging will take less than an hour. You will receive your applications and scoring sheet on Monday, February 28th, and have 2 weeks to complete scoring.
If you are in the service and support industry, as a practitioner, vendor or service provider, I would love to have you on my judges panel. If you are interested in participating, please send me an email (firstname.lastname@example.org), and I’ll add you to the list.
Thanks so much, and thanks for reading!customer support, Education, field service, knowledge management, Professional Services, Technology comment below, or link to this permanent URL from your own site.