TSIA is pleased to announce that we are now accepting applications for the Spring 2012 Recognized Innovator Awards, which honor TSIA partners for outstanding innovation in products and services. Awards are judged by a panel of TSIA members and industry experts, with awards presented during the closing ceremonies of Technology Services World (TS W) in Santa Clara on May 7th, 2012.
The theme for TSW Spring is Best Practices, and we are putting together an amazing agenda of content, including presentations by past STAR Award winners, TSIA members with impressive stories to tell, case studies of innovative technology deployments, and data, trends, and hot topics from TSIA Research.
The Recognized Innovator Awards showcase the role TSIA partners play in enabling the success of today’s global service organizations. With 47% of TSIA members indicating they plan to bring in consultants for assistance with some area of their operation in the next 2 years, clearly companies are looking for innovative consulting and managed services, in addition to enterprise hardware and software. To better reflect this reality, and the wide array of products and services offered by TSIA members, the Recognized Innovator Award categories are very inclusive:
- Innovation in Products. Services operations, including education services, professional services, support services and field service, are all looking for a competitive edge: something that allows them to make a unique claim in the market. Often, companies look to innovative technology to provide that competitive edge. The Recognized Innovator in the Products category will provide documented case studies showing how their innovative products enable service operations to better compete through means such as increased productivity, cost reductions, increased revenues, improved customer satisfaction, or improvements to other key performance or financial metrics.
- Innovation in Services. The economic downturn has forced companies to come to terms with core verses context: what specific processes should we continue to own because we add measurable value, and which processes could be outsourced to a service provider who can accomplish the processes more efficiently for less cost? The Recognized Innovator in the Services category will provide documented case studies showing how their innovative services are helping customers meet and exceed business goals for service operation by allowing partners to manage specific areas of the business.
- Innovation in Consulting. As documented in JB Wood’s Complexity Avalanche, complexity isn’t rising just for our customers, but for service operations as well. New technology must be identified and implemented. Employees must be trained on new standards and practices, from ISO and ITIL to KCS and loyalty programs. Service lines must overhaul packaged service offerings and pricing to respond to the revolving needs of customers. And across all service divisions, companies need assistance in auditing operations and creating an action plan to improve. The Recognized Innovator in the Consulting category will provide documented case studies showing how their innovative consulting services have helped technology firms meet and exceed business goals.
If you are interested in being a judge for the awards, let me know. The application packets will be sent to judges the end of February, and you will have 2 weeks to complete your judging. Judges will be recognized at the awards ceremony and in the written research that recaps the winners. If you would like to be a judge, please send an email to me firstname.lastname@example.org.