Fall 2012 TSIA STAR Awards: Nominations Due June 29th
TSIA’s STAR Awards are presented to association members at our Spring and Fall conferences. To win, members must submit applications which are judged by the applicable partner advisory board (Support, Field, Education, PS, Revenue Generation). This is a rare opportunity to tell your story and receive industry recognition, and even if you don’t win, you receive written feedback from the advisory board members about your operation. Over the years we have made adjustments to the program, changed a few categories and the application itself, and for Fall 2012, we have a number of new awards. The STAR Award categories for Fall 2012 are:
- Innovation In Education Services Go-To-Market And Sales Strategy. This award recognizes the education services organization that exhibits innovative go-to-market and sales capabilities as demonstrated across the four framework pillars of a comprehensive strategy. This may include the introduction of a go-to-market and sales strategy where previously none existed, or it may be a transformation of an existing go-to-market and sales strategy.
- Innovation In The Application Of Social Media For Technology Services. This award recognizes the company that has advanced the effectiveness or efficiency of its services organization through innovation in the application of social media. TSIA’s definition of social media includes web- and mobile-based technology platforms that enable the creation and exchange of user-generated content and dialogue between organizations, communities and individuals. Social media technologies take on many different forms; including online forums and communities, blogs, microblogs, social networks, wikis, podcasts, photo and video sharing, rating, and social bookmarking.
- Innovation In Closing The Consumption Gap. This award recognizes the company that has innovated in finding ways to close the consumption gap in the use of its products, whether on-premise or cloud-based, thereby delivering higher levels of business value to its customers.
- Innovation In Leveraging Technology For Service Excellence. I’ve been pushing for this award, and this Fall we are offering this category for the very first time. Open to all service disciplines, this award recognizes the company that has best leveraged technology to improve operational performance, service levels, and the customer experience. The winning technology project will be the focus of a case study written by me!
- Innovation In Enabling Customer Success. This award recognizes the service organization that demonstrates the most innovative approach to the enablement of customer success. Successful candidates should not only be able to demonstrate strong culture and process, but also clear benefits to the service organization, the company, and the customers, as a result of its customer success innovation.
- Innovation In Professional Services, Large Enterprise. This award recognizes the large enterprise professional services (PS) organization that has most clearly and effectively embraced innovation to increase consultant productivity, project performance, customer satisfaction or other measure of PS business success. For purposes of this award category, “large enterprise” is defined as corporate revenues of US$250M and greater.
- Innovation In Professional Services, SMB. This award recognizes the SMB professional services (PS) organization that has most clearly and effectively embraced innovation to increase consultant productivity, project performance, customer satisfaction or other measure of PS business success. For purposes of this award category, “SMB” is defined as corporate revenues under US$250M.
- Innovation In Recurring Services Portfolio Management. This award recognizes the company that has demonstrated the most innovative renovation of its recurring services portfolio, as evidenced by an overall growth in service revenue and/or profitability.
- Innovation In Product Supportability. This award recognizes the company that most convincingly demonstrates innovation in product supportability through the deployment of remote monitoring, embedded diagnostics, and “self-healing” functionality.
Applications are due by June 29th. For more details and application criteria, click here. I look forward to reading your stories!Best Practices, Education, field service, Professional Services, social media, Technology
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