I wanted to bring you an update on the TSIA 2013 TechBEST Awards. This is the 2nd year we are giving out these awards, recognizing excellence in our partner community. There are 2 awards: TechBEST Best in Satisfaction, and TechBEST Best in Show.
Each year TSIA conducts the Member Technology Survey, tracking adoption, satisfaction, and planned spending across 24 categories of technology and services. The satisfaction section of the survey, which closed on 3/31, has delivered interesting results, with the majority of categories averaging a satisfaction score well below industry averages. There are, however, some clear outliers from these averages, with some technology or service providers well regarded by TSIA members and highly rated for member satisfaction. Multiple TSIA partners did well, scoring above a 4.0, with one partner scoring 4.44.
Average Satisfaction Scores by Category
The three partners with the highest satisfaction scores are considered finalists for the 2013 TechBEST Awards, Best In Satisfaction. I will announce the finalists and interview each of them during the TechBEST Showcase on May 6, 2013, which opens the Technology Services World Conference in Santa Clara, CA. I will announce the winner on May 8th at the close of TSW.
The other TechBEST Award is Best in Show. Conference attendees vote for which partner in the EXPO offered the best demo, the best information, the best overall experience. Having spent time in my career as a Demo Dolly, I know creating a memorable experience for booth visitors is a challenge, and this award will recognize the partner who goes “above and beyond” to educate, entertain and enlighten attendees. I will also present this award on May 8th.
Look forward to seeing all of you in Santa Clara! If you have any questions about the awards, please let me know. And as always, thanks for reading!
Ragsdale’s Eye on Service 