2014 TSW Vision Awards at Service Revolutions: Recap

Last week at Technology Services World Best Practices, the closing event of the conference was the Vision Awards at Service Revolutions. This “American Idol” style competition gives tech companies 7 minutes to demo their coolest technology. The competition was hosted by our CEO, JB Wood. A panel of judges, consisting of Al Gray, Vice President, Bentley Systems; Tony Brucha, Director, Advanced Services, WebEx Customer Success, Cisco; and yours truly, asked questions and made somewhat relevant comments after each presenter. Audience voting determined the winners.

To be considered for Service Revolutions, technology firms submit applications in 3 categories:

  • Service Practitioners. These are service organizations within tech firms, showing off technology or programs they have developed to improve customer service, streamline operations, or drive service revenue.
  • Commercial. These are established technology firms selling products to service organizations. The products must be in Beta phase or newly released.
  • Startup. These are brand new tech firms within their first 2 years, often pre-VC, showing off products yet to be released. The winner of the startup category wins a check for $10,000!

The finalists who took the stage were:

  • Service Practitioner: Blackbaud. Blackbaud demonstrated their group consulting model for professional services.
  • Service Practitioner: SAP. SAP demonstrated their Learning Hub for customer education.
  • Commercial: Ancile. Ancile demonstrated their in-product dynamic help technology.
  • Commercial: Radialpoint. Radialpoint demonstrated their Google extension which incorporates internal content into employee’s Google searches.
  • Commercial: Transversal. Trasnversal demonstrated Prescience, their voice self-service product.
  • Startup: SimpleQL. SimpleQL demontrated their dynamic analytics tools, “the Festivus of Business Intelligence.”
  • Startup: XOEye Technologies. XOEye demonstrated their camera and video enabled saftey glasses for field service, with a price point in the hundreds–not thousands.

The winners were Blackbaud, Radialpoint and SimpleQL. I thank all the presenters for great demonstrations, and congratulations to the winners!

Explore posts in the same categories: customer support, Professional Services, self-service, Technology

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