TSIA’s 2nd Annual Knowledge Management Survey Is Now Open!
I am pleased to announced that TSIA’s 2nd annual Knowledge Management survey is now open! Knowledge management (KM) is one of the most frequent inquiry topics from TSIA members across service disciplines. In fact, 24% of my inquiries over the last year were about KM and self-service, which is pretty impressive considering I cover 24 categories of tools and services in my research.
Though adoption of KM tools is very high, most companies are not happy with their existing implementation. In my 2014 Global Technology Survey, KM received an average satisfaction score of 3.6 on a 5 point scale–hardly an endorsement of existing KM tools. As a result, over half of technology firms have budget for new or additional KM tools in 2014-2015.
Drivers for KM spending include retiring workers, mobile access, and increased interest in internal and external collaboration. TSIA’s 2nd annual KM survey examines core KM processes, tools and metrics, as well as emerging topics such as:
- Capturing lessons learned by consulting and protect teams
- Corporate culture regarding knowledge sharing
- Expertise management, unified search, and crowdsourcing content
This short survey will only take 5 minutes to complete. The survey findings will be unveiled at my Power Hour session at the Technology Services World Conference in Las Vegas on October 21, 2014, and all survey participants will receive a copy of the published survey results. Your responses will be kept confidential, and only reported in the aggregate. The survey will remain open until midnight on Friday, August 29th. Here’s the link to participate: http://www.tsia.com/survey/2014-knowledge-management-survey
Thank you for your interest in knowledge management, and for your support of TSIA Research!