Congratulations to the Winners of the 2015 Vision Awards: Blackbaud, Knowledge Factor and Compellon
At the close of last week’s Technology Services World, TSIA held its sixth annual Vision Awards at Service Revolutions competition. This event is a services technology spin on American Idol, with companies having a short window to give a live demonstration on cool and innovative tools or processes that improve service for customers. The audience votes live for the “cool factor” of each presentation, and the highest audience scores determine the winner.
The master of ceremonies for Service Revolutions is TSIA’s CEO JB Wood. There is also a judges panel who asks questions and make sometimes snarky remarks after each presentation. This was my sixth year serving as a judge, and it is definitely the highlight of the Spring TSW conference for me. I was joined on the judges panel this year by Charlotte Baker, CEO, Digital Hands, and David Sudbey, EVP, Customer Success, Genesys.
There were nine contestants in three categories: Service Practitioners (TSIA members, i.e., service organizations of tech companies), Commercial (established technology vendors), and Startups (emerging technology vendors). A check for $10,000 is presented to the winner in the Startup category.
Though historically we have had a lot of demonstrations on cool tools for customer support, this year we saw a wide range of presentations, including learning tools, expand selling, and professional services automation. The winners were:
Service Practitioner: Blackbaud. Blackbaud presented an expand selling initiative called “Upserve.” Upserve is a philosophy that introducing an offer for additional products or services to a customer is actually beneficial to the customer, providing it is in context of the customer conversation, with a focus on the benefits or outcomes of using the additional purchase–not making a sale. Upserving customers becomes a standard part of service interactions, not only boosting service revenues, but with positive customer feedback and increased product consumption.
Commercial: Knowledge Factor. Knowledge Factor demonstrated their Amplifire Learning Software, that leverages profound brain science to systematically deliver dramatically enhanced learning outcomes. With Amplifire, learners will acquire more information faster, remember it longer and recall it far more effectively than with traditional learning methods. I thought that Amplifire seemed to be using the same brain functions we hear about in gamification, making learning interesting and fun, but without gimmicks.
Startup: Compellon. The Compellon 20/20 platform enables data analysts and business users to quickly and easily discover the truth hidden within diverse data sets. The result of 20 years of research in advance information theory, Compellon’s breakthrough analysis engine simplifies traditional data analytics by eliminating the trial-and-error methodology of testing data against multiple statistical models. The platform is capable of automatically discovering, learning and adapting in dynamic data environments, empowering companies to make fast and well informed decisions.
Congratulations to the winners, and a big thanks to Charlotte Baker and Dave Sudbey for joining me on the judges panel!