- Key information from our association benchmark databases, as well as other member and industry surveys we execute, in order to point out trends and best practices.
- Technology information on customer service, field service and professional services automation applications, derived from vendor/partner briefings and independent research.
- Significant industry events, such as mergers and acquistions, within the service and support technology market.
While I publish formal research reports on the association websites, my blog postings are shorter, less formal, and hopefully a bit of fun. I encourage everyone to submit comments and questions, and I will do my best to respond to all as soon as possible.
If you want to send private comments, you can email me at firstname.lastname@example.org.
Thanks for reading!