Posted tagged ‘Esteban Klosky’

Finally, A True Collaborative SOA Ecosystem: IBM and KANA

March 17, 2008

The enterprise application vendors have been touting their SOA (service oriented architecture) platforms and ecosystems for a few years now, but there was something that always bothered me:  the creator of the SOA platform shouldn’t also be the provider of the applications that run on the platform.  To use an example I’ve heard applied to Microsoft over the years:  the guy who provides electricity shouldn’t also determine the size and shape of electric plugs. 

A closed ecosystem, in which you buy all the infrastructure and applications from a single vendor, has been the only choice for CRM and ERP buyers wanting Web 2/SOA…unless you wanted to jump on the Open Source bandwagon with its own set of risks and limited functionality.  To me, today’s joint announcement that “KANA Embeds IBM Open Technology to Deliver Next-Generation Customer Service Solutions” finally delivers the first steps of a true SOA ecosystem, in which customers can select the right application functionality, and not be stuck using the only plug that fits the electrical outlet, even if it doesn’t meet their business needs. (more…)