Posted tagged ‘proactive chat’

RightNow August ’08 Release: Customer Portal, Widgets, Co-Browse and Proactive Chat

August 27, 2008

RightNow Technologies announced their latest release this week, RightNow August ’08, and it includes some very cool features that pay tribute to their B2C roots.  It is surprising how much new functionality and infrastructure this vendor continues to deliver with their challenging quarterly release cycle.  For a complete list of what’s included you can read the press release, but allow me to highlight the pieces I was most excited about.