Today I attended the SAP CRM Virtual Influencer Summit to get an update on SAP’s CRM practice. I love the virtual approach for analyst summits as I have access to all the content without having to lose a day flying somewhere. Here are some updates:
- Twitter integration. SAP unveiled a CRM Twitter Solution that pulls in Tweets and performs sentiment analysis, so you can take action on negative comments automatically.
SAP Twitter integration with sentiment analysis
Ragsdale’s Eye on Service 