Posted tagged ‘technical support’

Best Practices for Talent Managment in India: Report Live 5/5

April 21, 2008

I’m thrilled to report that the long-awaited whitepaper, “Talent Managment in Emerging Markets: Best Practices for Attracting, Developing and Retaining Talent in India,” is now complete, and a press release dropped today announcing it.

A committee of SSPA members, many based in India, have been working on this project for nearly a year, including participants from Symantec, Cisco, Avaya, Microsoft, Oracle, MeritTrack, EMC, Sun and other companies.  The report will be released at the SSPA Spring Best Practices Conference on May 5th, and a presentation on the findings and recommendations will be given by Dheeraj Prasad, Director, Developer Support, Microsoft Global Technical Support Center, at 10:45am on the 5th.

Here are some findings of the study. (more…)