Tomorrow I’m hosting a webinar at 10am PT, “5 Key Areas to Maximize Service Excellence,” based on a joint white paper I’m working on with Astea International. The paper has the same title along with this subtitle: “Hot Trends and Investment Areas Every Field Service Executive Should Leverage.” There are so many industry forces driving change to field service operations, and in this short 30 minute webinar, Debbie Geiger from Astea and myself will talk about the top five areas impacting field teams. The five areas are:
- Talent management. With companies reporting as much as 40% of their service workforce will be retiring in the next five years, field service has an opportunity to rethink organizational design and processes.
- Mobility and wearable devices. Early adopters of mobile tools and applications for field service technicians are already realizing benefits to productivity, operational quality and cost.
- Knowledge management and collaboration. Strategies for knowledge sharing and real-time peer collaboration in the field.
- Internet of Things. Today’s increasingly connected technology creates opportunities for remote access, improving productivity and reducing onsite visits.
- Expand selling. Leveraging industry trends to introduce upsell/cross-sell strategies, as well as introduce more premium service options.
Not only will we share some industry data to explain the impacts of these hot topics, including some brand new TSIA data showing the business impact of mobile tools for field service, but we’ll hear from Debbie how some Astea customers are harnessing these trends to generate business value, from increased productivity and lower fleet costs to increased revenue.
As a thank you for attending tomorrow’s webinar, we will send you a link to download the white paper when it is published in the next 1-2 weeks. If you work in field service, or are interesting in industry trends driving change to service operations, please click on this link to register: https://cysalesteam.com/tsia/event/5-key-areas-to-maximize-service-excellence?webinarsource=TSIAwebsite
Thanks for reading, and hope to see you in the audience tomorrow!
Ragsdale’s Eye on Service 