Despite economy, strong spending planned for PSA
I just sent a research report to editing detailing the results of the TPSA 2009 Member Technology Survey, and thought I was share a couple of highlights here as a preview. I have written previously about the results of the SSPA survey, which showed several areas (especially Web collaboration) with strong planned spending. The results from the TPSA survey are even more interesting: though 90% of survey respondents already have some sort of professional services automation (PSA) solution in place, a significant number have budget for additional PSA purchases in 2009 and 2010.
A whopping 16% of respondents said they had approved budget for a PSA purchase in 2009; an additional percentage have budget for a 2010 purchase. If the economy hadn’t tanked, the numbers would be higher: an additional 19% said they had planned to invest but their budget was now at risk.
As you can see in this chart, PSA is no longer just a ‘big company’ product, with companies of all sizes planning investments. It is great to see more solutions targeting smaller firms, such as QuickArrow’s recently launched Small Business Edition.
In the survey I also asked what solution was currently in place, and how satisfied they were with the products. The report shows the marketshare for each of the leading vendors, and overall satisfaction scores. For that, you’ll have to wait for the report.😉
For you TPSA members shopping for PSA, please leverage the inquiry process when you narrow down your choices, I’ll be happy to share the satisfaction scores by product with you to help make the final decision.
A big thanks to everyone who took the time to respond to the survey. We had over 100 completed surveys, so the depth of data collected was very good. I’ll be sending a copy of the final report to everyone who participated.
If you have any questions please post a comment or shoot me an email. And as always, thanks for reading!Professional Services, Technology comment below, or link to this permanent URL from your own site.