It occurred to me that I have not published my editorial calendar for 2007; i.e., the list of content subjects for SSPA Research this year. As you SSPA members know, there is a different topic each month, and I publish 2-3 reports a month on that topic. There is input from members on the reports; community members vote each month for a report title they want to see the following month. If you’d like to be a member of the SSPA community, and receive the monthly newsletter (SSPA News) that includes the ballot, please join! Community membership is free.
How did I pick the monthly topics? A lot was based on the findings of the SSPA 2006 Support Technology Survey, which identified the adoption rate of various service and support technologies by our members, as well as what technologies members have budget allocated for additional purchases in 2007. The monthly topic list reflects areas with the highest adoption, for which members are hungry for best practices, as well as areas with a high percentage of members shopping for solutions, for which members are interested in which solutions best fit their needs.
Here are the topics by month: (more…)