New Orleans is back, and as wild and wonderful as ever! The Big Easy is playing host this week to over 400 service and support executives at the 2007 SSPA Fall Leadership Conference, and from what I can tell (through slightly hungover eyes I must admit) everyone is having one hell of a good time.
Things kicked off on Sunday with full day workshops, including my Web 2.0 Workshop. 15 people joined me for a trek through Web 2.0 definitions, functionality, generational attitudes, etc. I was joined by a bevy of Web 2.0 experts who gave excellent presentations…including a few big differences of opinion along the way….illustrating how nascent this concept remains. Guest speakers were John Chmaj, VP, Chief KM Strategist, eVergance; Joe Cothrel, VP of Community Management, Lithium; Todd Abney, Field Service Director, Novell; and Tony Baggio, Practice Leader—Support Solutions, SocialText. I’d also like to thank Regina A. Estes, Manager, Remote Services & Knowledge Programs, Xerox Corporation, who provided some great information about internal collaborative communities. (more…)