About

Welcome to my blog!  I am Vice President of Technology Research for the Technology Services Industry Association (TSIA), and this blog is my avenue to share:

• Key information from our association benchmark databases, as well as other member and industry surveys we execute, in order to point out trends and best practices.
• Technology information on customer service, field service and professional services automation applications, derived from vendor/partner briefings and independent research.
• Significant industry events, such as mergers and acquistions, within the service and support technology market.

While I publish formal research reports on the association websites, my blog postings are shorter, less formal, and hopefully a bit of fun.  I encourage everyone to submit comments and questions, and I will do my best to respond to all as soon as possible.

If you want to send private comments, you can email me at john.ragsdale@tsia.com.

Thanks for reading!